People think the shelter staff doesn’t know much about their animals

Some people, especially those who have never walked into a shelter, imagine that the staff doesn’t know much about each of the animals. But many educated and experienced professionals volunteer at their local animal shelter, including vet techs, veterinarians, animal behaviorists, and researchers.

The staff and volunteers also work hard to observe each animal’s behavior and temperament. They can probably even tell you which food, treats, and toys each animal prefers. And of course, they’re well-informed on the animal’s medical status and any special needs.