They make mistakes too

Well, they are humans as well and we all make mistakes, don’t we? So, you have to understand them even when something unexpected happens or things can go wrong in a case. In fact, failure is part of life and makes us real, contributing to our personal evolution. 

“Failure’s not necessarily something we were trained to be comfortable with,” says Loenser. “When things go wrong in a case—there’s an outcome that we weren’t anticipating or we were hoping didn’t happen, but it does. That’s really hard on us all the way down to the core of our beings.”